This is the second time I'm having to deal with the Registrar of Companies at Sheria House, and I cannot claim that the experience is any less painful than the last time. In my previous post, I had mentioned that I already knew the necessary steps required to initiate my business. As usual, the lynch pin was the people manning the counters at Sheria House.
This past Monday, armed with a new name for the business - "Aykornia" or "Aykornium" - I wanted to run the prerequisite name search. Would you believe the Registrar has only one desk dedicated to this process (Counter 1 - File Perusal/Name Preservation); to cap it off, at 10.30am the employee-in-charge of the counter just got up and left, leaving a growing number of us in a queue stranded! And these things aren't complete unless they come in a
trifecta: some of the employees from the other counters who glanced at my desired company name told me that my company name HAD to consist of at least 2 words.
My complaint concerning these 3 issues remain unchanged from my last post, and I'll put them down here again. First, Counter 1 is redundant and can literally be manned by even a trained high school student who would only be required to receive your application and give you a slip allowing you to pay for the transaction. It would even be more effective to actually digitize the procedure to ease the whole process and decongest the registration hall. These two mere measures would free up the people manning the counter to 'possibly' make themselves useful somewhere else.
And I've said it once,and I'll say it again: some sort of guide needs to be published to assist fledgling entrepreneurs concerning the idiosyncratic rules governing setting up businesses. I am tired of having random clerks randomly chipping in with ad hoc rules that complicate an already complex and infuriating process. I would like to think that any worker worth their salt would strive to improve the processes associated with thir work stations, but it is becoming clear that some of these civil revel in the confusion; others just do not care enough to want to change anything.
The last time I went to Sheria House, a guard at the gate approached me and basically offered to 'expedite' the process if I basically 'greased his fingers'. The corollary is that if his fingers are 'greased', someone else on the inside is also having their fingers 'greased'. The only other option is to have a lawyer bulldoze through this process for you, and that certainly doesn't come cheap.
So for the clerks, the modus operandi is just frustrate! frustrate! frustrate! the common mwananchi.
I hear people talk about how easy it is to start a business in Rwanda - a maximum 3 days (even for foreigners) to have the legal documentation in their hands. I compare this to Kenya and think that there's nothing really special involved here. Just Discipline and the ability to understand that allowing business to flourish in Kenya is good for the country as a whole. However, if the current civil servants can't understand that, they need to be sent packing instead of positioning themselves as stumbling blocks in everyone else's path.
That's my 2 cents for today. God help us all (especially if we have to go to the Registrar of Companies offices)